Data processing

Confirmed reservation contents

For reservations we store the state, original queue priority and confirmation date, products, quantities, change history and cancellation date. For an active reservation, any change to its contents, including added products and increased quantities, preserves the original queue place of the entire reservation. Unsubscribing stops launch notifications and news but keeps your reservation. You can cancel the reservation or delete your record separately on your personal page.

Controller and purposes

SIWELLA LLC (ООО «СИВЕЛЛА») processes data for the purpose you accepted: the waitlist and specified emails, partnership review or a reply to your enquiry. Data is not used for an incompatible new purpose without an appropriate basis. Controller contacts and company details appear below.

Waitlist data

We retain your name, email, country, language, selected products and quantities, indicative amount and catalogue version, consent and the history of your changes. Before submission, the selection is in your browser; afterwards, it is in the service database. A confirmed entry is made available to the team working with the waitlist.

Partner application data

Fields depend on your role: trading name, country and city, store format and categories, contact person, phone or messenger, optional email and purchasing parameters. Other roles include company details, experience, portfolio, channels, coverage, infrastructure, commercial terms, public corporate references and consents. The single-store route does not require legal registration details. Passports, bank statements and document uploads are not requested. We retain answers, corrections, consent records, identifiers and technical processing status.

Application review

We use data to receive and verify the B2B application, assess market and channel fit, contact you, negotiate, prevent duplicates and record decisions. Independent verification for the relevant roles requires separate consent. A staff member decides; automated scoring does not replace review. B2B consent does not cover marketing communications.

Enquiries and previous payments

For enquiries, we use the contact details and information you provide to respond and find your record. Previous orders, payments and refunds retain the necessary history and original documents. Moving the service does not automatically change the purpose or duration of an earlier consent.

Systems and access

The new version provides for PostgreSQL storage on Yandex Cloud, related applications in SIWELLA’s amoCRM account (JSC amoCRM), automated emails through Postbox and team replies in Yandex 360. Only authorised staff and technical administrators have access within their duties. This local preview uses synthetic data and test adapters; real transfers to these services are not yet enabled.

Retention

Unconfirmed data is deleted after 7 days. An active reservation remains until fulfilment or explicit cancellation, including beyond 24 months; personal-link access and recovery remain available. Records without an active reservation are kept for 24 months without your activity; cancellation starts this period. Explicit record deletion removes the record and reservation immediately. Delivery retries and manager actions do not extend this period. B2B applications and corrections are kept until review and necessary decision records are complete or consent is withdrawn, unless another legal basis applies. Service copies, jobs and backups have separate cleanup cycles; deleting one copy does not delete all copies. Financial history is retained according to applicable grounds and mandatory periods.

Your rights and withdrawal

Email support@siwella.com or write to the enquiry address to request processing information, correction, restriction or deletion, or to withdraw consent. Provide enough information to find the record and establish that it is yours; do not send unnecessary documents. Email unsubscribe stops both news and the launch announcement. Withdrawal does not alter the lawfulness of completed processing; if another legal basis requires retention, the team will explain it.

Browser and security

Product selections use browser local storage; application drafts use the tab’s session storage where available. A browser may restore or duplicate a tab. These mechanisms support selection and form recovery. Analytics and advertising trackers are not connected in the new local version. The shared application link is not authentication; do not share private links or correction access.

SIWELLA company details

Full registered name / beneficiary

ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "СИВЕЛЛА"

Taxpayer ID (INN)

2014049514

Tax registration code (KPP)

201401001

State registration number (OGRN)

1262000006212

Address for publication and enquiries

г. Грозный, ул. Червленая, 2А

Email

support@siwella.com

Phone

+7 929 897-77-39

Settlement account

40702810710002326405

Bank

АО «ТБанк»

Bank identification code (BIK)

044525974

Correspondent account

30101810145250000974

Bank taxpayer ID (INN)

7710140679

Bank address

127287, г. Москва, ул. Хуторская 2-я, д. 38А, стр. 26